Support

Support Options

Report a problem

Support: Tickets: New

Trouble tickets are generally answered 9AM - 5PM EST, weekends and holidays excluded. Even though we try our best to assist you quickly, please allow 24-48 hours to hear back from us.

For immediate assistance browse through our Support Center and Knowledge Base. You can find answers to many questions in just a few minutes. If still experiencing problems, send us a report.

User Information
Your problem(s)
Attachments
(.jpg, .jpeg, .jpe, .bmp, .tif, .tiff, .png, .gif, .pdf, .zip, .mpg, .mpeg, .avi, .mov, .wmv, .asf, .asx, .ra, .rm, .txt, .rtf, .doc, .xsl, .html, .js, .wav, .mp3, .eps, .ppt, .pps, .swf, .tar, .tex, .gz, .mp4)

You get this if you're not logged in. Providing a correct answer gives us some indication that you're a human that has read and understood the question—not a bot that is attempting to put spam on the site.

Human Check

Debug Console

Close17 MBRequestSessionTimelineDatabase29Events13
$_GET
Array( ) Array(

)
$_POST
Array( ) Array(

)
$_COOKIE
Array( ) Array(

)
$_SERVER
Array( USER => apache, HOME => /var/www, FCGI_ROLE => RESPONDER, REDIRECT_SCRIPT_URL => /... Array(
USER => apache,
HOME => /var/www,
FCGI_ROLE => RESPONDER,
REDIRECT_SCRIPT_URL => /support/ticket/new,
REDIRECT_SCRIPT_URI => https://ecologyplus.esa.org/support/ticket/new,
REDIRECT_HTTPS => on,
REDIRECT_SSL_TLS_SNI => ecologyplus.esa.org,
REDIRECT_STATUS => 200,
SCRIPT_URL => /support/ticket/new,
SCRIPT_URI => https://ecologyplus.esa.org/support/ticket/new,
HTTPS => on,
SSL_TLS_SNI => ecologyplus.esa.org,
HTTP_USER_AGENT => CCBot/2.0 (https://commoncrawl.org/faq/),
HTTP_ACCEPT => text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8,
HTTP_ACCEPT_LANGUAGE => en-US,en;q=0.5,
HTTP_IF_MODIFIED_SINCE => Mon, 26 Aug 2019 01:52:35 MSK,
HTTP_HOST => ecologyplus.esa.org,
HTTP_CONNECTION => Keep-Alive,
HTTP_ACCEPT_ENCODING => gzip,
PATH => /sbin:/usr/sbin:/bin:/usr/bin,
SERVER_SIGNATURE => ,
SERVER_SOFTWARE => Apache/2.2.15 (Red Hat),
SERVER_NAME => ecologyplus.esa.org,
SERVER_ADDR => 10.111.213.60,
SERVER_PORT => 443,
REMOTE_ADDR => 3.231.228.109,
DOCUMENT_ROOT => /var/www/ecologyplus,
SERVER_ADMIN => root@localhost,
SCRIPT_FILENAME => /var/www/ecologyplus/index.php,
REMOTE_PORT => 41584,
REDIRECT_URL => /support/ticket/new,
GATEWAY_INTERFACE => CGI/1.1,
SERVER_PROTOCOL => HTTP/1.1,
REQUEST_METHOD => GET,
QUERY_STRING => ,
REQUEST_URI => /support/ticket/new,
SCRIPT_NAME => /index.php,
PHP_SELF => /index.php,
REQUEST_TIME_FLOAT => 1571721517.7728,
REQUEST_TIME => 1571721517
)
separator .
orderBy id
orderDir asc
1 registerIP
2 access
always
renew
tracker.sid 129d69d9c6308374a2b73192edbdd2fc
tracker.ssid 129d69d9c6308374a2b73192edbdd2fc
tracker.rsid 129d69d9c6308374a2b73192edbdd2fc
session.token 93295239a5a3e19b0db90fd2d1ac613f
  • site 0.184 seconds (+0.184); 9.25 MB (+9.250) - afterInitialise
  • site 0.270 seconds (+0.086); 10.75 MB (+1.500) - afterRoute
  • site 0.597 seconds (+0.326); 14.50 MB (+3.750) - afterDispatch
  • site 0.626 seconds (+0.029); 15.00 MB (+0.500) - beforeRenderModule mod_custom (Hub Footer)
  • site 0.630 seconds (+0.004); 15.00 MB (0.000) - afterRenderModule mod_custom (Hub Footer)
  • site 0.632 seconds (+0.001); 15.00 MB (0.000) - beforeRenderModule mod_collect (Collect)
  • site 0.635 seconds (+0.003); 15.25 MB (+0.250) - afterRenderModule mod_collect (Collect)
  • site 0.635 seconds (+0.000); 15.25 MB (0.000) - beforeRenderModule mod_featured (Aggregated Content)
  • site 0.669 seconds (+0.034); 16.00 MB (+0.750) - afterRenderModule mod_featured (Aggregated Content)
  • site 0.669 seconds (+0.000); 16.00 MB (0.000) - beforeRenderModule mod_custom (Career Planning Tools)
  • site 0.672 seconds (+0.002); 16.00 MB (0.000) - afterRenderModule mod_custom (Career Planning Tools)
  • site 0.672 seconds (+0.000); 16.00 MB (0.000) - beforeRenderModule mod_menu (Main Menu)
  • site 0.691 seconds (+0.019); 16.25 MB (+0.250) - afterRenderModule mod_menu (Main Menu)
  • site 0.692 seconds (+0.000); 16.25 MB (0.000) - beforeRenderModule mod_custom (Application Form)
  • site 0.693 seconds (+0.001); 16.25 MB (0.000) - afterRenderModule mod_custom (Application Form)
  • site 0.693 seconds (+0.000); 16.25 MB (0.000) - beforeRenderModule mod_search (Search)
  • site 0.696 seconds (+0.003); 16.25 MB (0.000) - afterRenderModule mod_search (Search)
  • site 0.696 seconds (+0.000); 16.25 MB (0.000) - beforeRenderModule mod_reportproblems (Trouble Report)
  • site 0.711 seconds (+0.014); 16.75 MB (+0.500) - afterRenderModule mod_reportproblems (Trouble Report)
  • site 0.716 seconds (+0.006); 16.75 MB (0.000) - onAfterRender
  • site 0.720 seconds (+0.004); 16.75 MB (0.000) - sessionStore
17 MB

29 Queries Logged: 0.087127208709717 seconds

  1. SELECT data
      FROM `jos_session`
      WHERE `session_id` = 'd24547c2de67cdcab31c02fb1fcca93f'
  2. DELETE
      FROM`jos_session`
      WHERE `session_id` = 'd24547c2de67cdcab31c02fb1fcca93f'
  3. SELECT data
      FROM `jos_session`
      WHERE `session_id` = '129d69d9c6308374a2b73192edbdd2fc'
  4. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_languages'
  5. SELECT session_id
      FROM `jos_session`
      WHERE `session_id` = '129d69d9c6308374a2b73192edbdd2fc'
      LIMIT 1
  6. INSERT INTO `jos_session` (`session_id`,`client_id`,`time`,`ip`)
      VALUES ('129d69d9c6308374a2b73192edbdd2fc','0','1571721518','3.231.228.109')
  7. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_members'
  8. SELECT b.id
      FROM `jos_usergroups` AS `a`
      LEFT JOIN jos_usergroups AS b
      ON b.lft <= a.lft
      AND b.rgt >= a.rgt
      WHERE `a`.`id` = '1'
  9. SELECT *
      FROM `jos_viewlevels`
  10. SELECT folder AS type,element AS name,protected,params
      FROM `jos_extensions`
      WHERE `enabled` >= '1'
      AND `type` = 'plugin'
      AND `state` >= '0'
      AND `access` IN ('1','1','4')
      ORDER BY `ordering` ASC
  11. SELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
      FROM `jos_menu` AS `m`
      LEFT JOIN jos_extensions AS e
      ON e.extension_id = m.component_id
      WHERE `m`.`published` = '1'
      AND `m`.`parent_id` > '0'
      AND `m`.`client_id` = '0'
      ORDER BY `m`.`lft` ASC
  12. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_support'
  13. SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
      FROM `jos_template_styles`
      INNER JOIN jos_extensions
      ON jos_extensions.element = jos_template_styles.template
      WHERE `jos_template_styles`.`client_id` = '0'
      AND `jos_extensions`.`enabled` = '1'
      AND `jos_extensions`.`type` = 'template'
      AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
      ORDER BY `home` DESC
  14. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_tags'
  15. SELECT m.*, r.model AS aro_model, r.foreign_key AS aro_foreign_key, r.alias AS aro_alias, c.model AS aco_model, c.foreign_key AS aco_foreign_key
      FROM `jos_support_acl_aros_acos` AS m
      LEFT JOIN `jos_support_acl_aros` AS r
      ON m.aro_id=r.id
      LEFT JOIN `jos_support_acl_acos` AS c
      ON m.aco_id=c.id
  16. SELECT *
      FROM `jos_users`
      WHERE `jos_users`.`username` = NULL
  17. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_search'
  18. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_users'
  19. SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
      FROM `jos_modules` AS `m`
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN jos_extensions AS e
      ON e.element = m.module
      AND e.client_id = m.client_id
      WHERE `m`.`published` = '1'
      AND `e`.`enabled` = '1'
      AND (`m`.`publish_up` = '0000-00-00 00:00:00' OR `m`.`publish_up` <= '2019-10-22 05:18:38' )
      AND (`m`.`publish_down` = '0000-00-00 00:00:00' OR `m`.`publish_down` >= '2019-10-22 05:18:38' )
      AND `m`.`access` IN ('1','1','4')
      AND `m`.`client_id` = '0'
      AND (`mm`.`menuid` = '84' OR `mm`.`menuid` <= '0' )
      ORDER BY `m`.`position` ASC,`m`.`ordering` ASC
  20. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_aggregator'
  21. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_applications'
  22. SELECT *
      FROM `jos_applications_fields`
      WHERE `jos_applications_fields`.`name` IN ('interests')
  23. SELECT *
      FROM `jos_applications`
      WHERE `jos_applications`.`created_by` = '0'
      AND `jos_applications`.`state` != '2'
      LIMIT 1
  24. SELECT DISTINCT jos_aggregator_posts.*
      FROM `jos_aggregator_posts`
      WHERE `jos_aggregator_posts`.`state` = '1'
      AND `jos_aggregator_posts`.`access` IN ('1','1','4')
      ORDER BY `jos_aggregator_posts`.`created` DESC
      LIMIT 5
  25. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_content'
  26. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_kb'
  27. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_answers'
  28. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_wishlist'
  29. UPDATE `jos_session`
      SET `data` = '__default|a:10:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1571721518;s:18:\"session.timer.last\";i:1571721518;s:17:\"session.timer.now\";i:1571721518;s:8:\"registry\";O:23:\"Hubzero\\Config\\Registry\":2:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:1:\"0\";s:7:\"session\";}s:9:\"separator\";s:1:\".\";}s:4:\"user\";C:17:\"Hubzero\\User\\User\":22:{a:1:{s:5:\"guest\";b:1;}}s:11:\"tracker.sid\";s:32:\"129d69d9c6308374a2b73192edbdd2fc\";s:12:\"tracker.ssid\";s:32:\"129d69d9c6308374a2b73192edbdd2fc\";s:12:\"tracker.rsid\";s:32:\"129d69d9c6308374a2b73192edbdd2fc\";s:13:\"session.token\";s:32:\"93295239a5a3e19b0db90fd2d1ac613f\";}',`time` = '1571721518',`ip` = '3.231.228.109'
      WHERE `session_id` = '129d69d9c6308374a2b73192edbdd2fc'
  • onAfterInitialise Method plgSystemP3p::onAfterInitialise /core/plugins/system/p3p/p3p.php:45
  • onAfterInitialise Method plgSystemRemember::onAfterInitialise /core/plugins/system/remember/remember.php:44
  • onAfterInitialise Method plgSystemHubzero::onAfterInitialise /core/plugins/system/hubzero/hubzero.php:46
  • onAfterInitialise Method plgSystemXFeed::onAfterInitialise /core/plugins/system/xfeed/xfeed.php:46
  • onAfterInitialise Method plgSystemSupergroup::onAfterInitialise /core/plugins/system/supergroup/supergroup.php:138
  • onAfterRoute Method plgSystemJquery::onAfterRoute /core/plugins/system/jquery/jquery.php:46
  • onAfterRoute Method plgSystemSpamjail::onAfterRoute /core/plugins/system/spamjail/spamjail.php:46
  • onAfterRoute Method plgSystemIncomplete::onAfterRoute /core/plugins/system/incomplete/incomplete.php:46
  • onAfterRoute Method plgSystemUnconfirmed::onAfterRoute /core/plugins/system/unconfirmed/unconfirmed.php:46
  • onAfterRoute Method plgSystemUnapproved::onAfterRoute /core/plugins/system/unapproved/unapproved.php:46
  • onAfterRoute Method plgSystemPassword::onAfterRoute /core/plugins/system/password/password.php:46
  • onAfterDispatch Method plgSystemDebug::onAfterDispatch /core/plugins/system/debug/debug.php:87
  • onAfterRender Method plgSystemSef::onAfterRender /core/plugins/system/sef/sef.php:45