Support

Support Options

Report a problem

Support

We offer several ways of finding content and encourage exploring our knowledge base and engaging the community for support.

Knowledge Base

Find answers to frequently asked questions, helpful tips, and any other information we thought might be useful.

Report problems

Report problems with our form and have your problem entered into our ticket tracking system. We guarantee a response!

Track Tickets

Have a problem entered into our ticket tracking system? Track its progress, add comments and notes, or close resolved issues.

Debug Console

Close15 MBRequestSessionTimelineDatabase27Events13
$_GET
Array( ) Array(

)
$_POST
Array( ) Array(

)
$_COOKIE
Array( ) Array(

)
$_SERVER
Array( USER => apache, HOME => /var/www, FCGI_ROLE => RESPONDER, REDIRECT_SCRIPT_URL => /... Array(
USER => apache,
HOME => /var/www,
FCGI_ROLE => RESPONDER,
REDIRECT_SCRIPT_URL => /support/,
REDIRECT_SCRIPT_URI => https://ecologyplus.esa.org/support/,
REDIRECT_HTTPS => on,
REDIRECT_SSL_TLS_SNI => ecologyplus.esa.org,
REDIRECT_STATUS => 200,
SCRIPT_URL => /support/,
SCRIPT_URI => https://ecologyplus.esa.org/support/,
HTTPS => on,
SSL_TLS_SNI => ecologyplus.esa.org,
HTTP_USER_AGENT => CCBot/2.0 (https://commoncrawl.org/faq/),
HTTP_ACCEPT => text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8,
HTTP_ACCEPT_LANGUAGE => en-US,en;q=0.5,
HTTP_IF_MODIFIED_SINCE => Fri, 24 Jan 2020 14:52:28 EST,
HTTP_ACCEPT_ENCODING => br,gzip,
HTTP_HOST => ecologyplus.esa.org,
HTTP_CONNECTION => Keep-Alive,
PATH => /sbin:/usr/sbin:/bin:/usr/bin,
SERVER_SIGNATURE => ,
SERVER_SOFTWARE => Apache/2.2.15 (Red Hat),
SERVER_NAME => ecologyplus.esa.org,
SERVER_ADDR => 10.111.213.60,
SERVER_PORT => 443,
REMOTE_ADDR => 3.94.202.172,
DOCUMENT_ROOT => /var/www/ecologyplus,
SERVER_ADMIN => root@localhost,
SCRIPT_FILENAME => /var/www/ecologyplus/index.php,
REMOTE_PORT => 41098,
REDIRECT_URL => /support/,
GATEWAY_INTERFACE => CGI/1.1,
SERVER_PROTOCOL => HTTP/1.1,
REQUEST_METHOD => GET,
QUERY_STRING => ,
REQUEST_URI => /support/,
SCRIPT_NAME => /index.php,
PHP_SELF => /index.php,
REQUEST_TIME_FLOAT => 1582586453.274,
REQUEST_TIME => 1582586453
)
separator .
orderBy id
orderDir asc
1 registerIP
2 access
always
renew
tracker.sid 5d2098ff970d8ea4b2b4cc36491bd6dc
tracker.ssid 5d2098ff970d8ea4b2b4cc36491bd6dc
tracker.rsid 5d2098ff970d8ea4b2b4cc36491bd6dc
session.token ef308fff1f7e9a5dcad0f383269f3d50
  • site 0.218 seconds (+0.218); 9.50 MB (+9.500) - afterInitialise
  • site 0.283 seconds (+0.064); 10.75 MB (+1.250) - afterRoute
  • site 0.404 seconds (+0.122); 11.75 MB (+1.000) - afterDispatch
  • site 0.433 seconds (+0.029); 11.75 MB (0.000) - beforeRenderModule mod_custom (Hub Footer)
  • site 0.436 seconds (+0.003); 12.00 MB (+0.250) - afterRenderModule mod_custom (Hub Footer)
  • site 0.437 seconds (+0.001); 12.00 MB (0.000) - beforeRenderModule mod_collect (Collect)
  • site 0.440 seconds (+0.003); 12.00 MB (0.000) - afterRenderModule mod_collect (Collect)
  • site 0.440 seconds (+0.000); 12.00 MB (0.000) - beforeRenderModule mod_featured (Aggregated Content)
  • site 0.470 seconds (+0.030); 13.50 MB (+1.500) - afterRenderModule mod_featured (Aggregated Content)
  • site 0.470 seconds (+0.000); 13.50 MB (0.000) - beforeRenderModule mod_custom (Career Planning Tools)
  • site 0.471 seconds (+0.001); 13.50 MB (0.000) - afterRenderModule mod_custom (Career Planning Tools)
  • site 0.472 seconds (+0.000); 13.50 MB (0.000) - beforeRenderModule mod_menu (Main Menu)
  • site 0.483 seconds (+0.012); 13.75 MB (+0.250) - afterRenderModule mod_menu (Main Menu)
  • site 0.484 seconds (+0.000); 13.75 MB (0.000) - beforeRenderModule mod_custom (Application Form)
  • site 0.485 seconds (+0.001); 13.75 MB (0.000) - afterRenderModule mod_custom (Application Form)
  • site 0.485 seconds (+0.000); 13.75 MB (0.000) - beforeRenderModule mod_search (Search)
  • site 0.488 seconds (+0.003); 13.75 MB (0.000) - afterRenderModule mod_search (Search)
  • site 0.489 seconds (+0.000); 13.75 MB (0.000) - beforeRenderModule mod_reportproblems (Trouble Report)
  • site 0.518 seconds (+0.030); 14.75 MB (+1.000) - afterRenderModule mod_reportproblems (Trouble Report)
  • site 0.523 seconds (+0.005); 14.75 MB (0.000) - onAfterRender
  • site 0.527 seconds (+0.004); 14.75 MB (0.000) - sessionStore
15 MB

27 Queries Logged: 0.022338390350342 seconds

  1. SELECT data
      FROM `jos_session`
      WHERE `session_id` = '148df7ad8a8c06b36da2dcba6244b4ca'
  2. DELETE
      FROM`jos_session`
      WHERE `session_id` = '148df7ad8a8c06b36da2dcba6244b4ca'
  3. SELECT data
      FROM `jos_session`
      WHERE `session_id` = '5d2098ff970d8ea4b2b4cc36491bd6dc'
  4. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_languages'
  5. SELECT session_id
      FROM `jos_session`
      WHERE `session_id` = '5d2098ff970d8ea4b2b4cc36491bd6dc'
      LIMIT 1
  6. INSERT INTO `jos_session` (`session_id`,`client_id`,`time`,`ip`)
      VALUES ('5d2098ff970d8ea4b2b4cc36491bd6dc','0','1582586453','3.94.202.172')
  7. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_members'
  8. SELECT b.id
      FROM `jos_usergroups` AS `a`
      LEFT JOIN jos_usergroups AS b
      ON b.lft <= a.lft
      AND b.rgt >= a.rgt
      WHERE `a`.`id` = '1'
  9. SELECT *
      FROM `jos_viewlevels`
  10. SELECT folder AS type,element AS name,protected,params
      FROM `jos_extensions`
      WHERE `enabled` >= '1'
      AND `type` = 'plugin'
      AND `state` >= '0'
      AND `access` IN ('1','1','4')
      ORDER BY `ordering` ASC
  11. SELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
      FROM `jos_menu` AS `m`
      LEFT JOIN jos_extensions AS e
      ON e.extension_id = m.component_id
      WHERE `m`.`published` = '1'
      AND `m`.`parent_id` > '0'
      AND `m`.`client_id` = '0'
      ORDER BY `m`.`lft` ASC
  12. SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
      FROM `jos_template_styles`
      INNER JOIN jos_extensions
      ON jos_extensions.element = jos_template_styles.template
      WHERE `jos_template_styles`.`client_id` = '0'
      AND `jos_extensions`.`enabled` = '1'
      AND `jos_extensions`.`type` = 'template'
      AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
      ORDER BY `home` DESC
  13. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_support'
  14. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_kb'
  15. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_search'
  16. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_users'
  17. SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
      FROM `jos_modules` AS `m`
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN jos_extensions AS e
      ON e.element = m.module
      AND e.client_id = m.client_id
      WHERE `m`.`published` = '1'
      AND `e`.`enabled` = '1'
      AND (`m`.`publish_up` = '0000-00-00 00:00:00' OR `m`.`publish_up` <= '2020-02-24 23:20:53' )
      AND (`m`.`publish_down` = '0000-00-00 00:00:00' OR `m`.`publish_down` >= '2020-02-24 23:20:53' )
      AND `m`.`access` IN ('1','1','4')
      AND `m`.`client_id` = '0'
      AND (`mm`.`menuid` = '84' OR `mm`.`menuid` <= '0' )
      ORDER BY `m`.`position` ASC,`m`.`ordering` ASC
  18. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_aggregator'
  19. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_tags'
  20. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_applications'
  21. SELECT *
      FROM `jos_applications_fields`
      WHERE `jos_applications_fields`.`name` IN ('interests')
  22. SELECT *
      FROM `jos_applications`
      WHERE `jos_applications`.`created_by` = '0'
      AND `jos_applications`.`state` != '2'
      LIMIT 1
  23. SELECT DISTINCT jos_aggregator_posts.*
      FROM `jos_aggregator_posts`
      WHERE `jos_aggregator_posts`.`state` = '1'
      AND `jos_aggregator_posts`.`access` IN ('1','1','4')
      ORDER BY `jos_aggregator_posts`.`created` DESC
      LIMIT 5
  24. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_content'
  25. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_answers'
  26. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_wishlist'
  27. UPDATE `jos_session`
      SET `data` = '__default|a:10:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1582586453;s:18:\"session.timer.last\";i:1582586453;s:17:\"session.timer.now\";i:1582586453;s:8:\"registry\";O:23:\"Hubzero\\Config\\Registry\":2:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:1:\"0\";s:7:\"session\";}s:9:\"separator\";s:1:\".\";}s:4:\"user\";C:17:\"Hubzero\\User\\User\":22:{a:1:{s:5:\"guest\";b:1;}}s:11:\"tracker.sid\";s:32:\"5d2098ff970d8ea4b2b4cc36491bd6dc\";s:12:\"tracker.ssid\";s:32:\"5d2098ff970d8ea4b2b4cc36491bd6dc\";s:12:\"tracker.rsid\";s:32:\"5d2098ff970d8ea4b2b4cc36491bd6dc\";s:13:\"session.token\";s:32:\"ef308fff1f7e9a5dcad0f383269f3d50\";}',`time` = '1582586454',`ip` = '3.94.202.172'
      WHERE `session_id` = '5d2098ff970d8ea4b2b4cc36491bd6dc'
  • onAfterInitialise Method plgSystemP3p::onAfterInitialise /core/plugins/system/p3p/p3p.php:45
  • onAfterInitialise Method plgSystemRemember::onAfterInitialise /core/plugins/system/remember/remember.php:44
  • onAfterInitialise Method plgSystemHubzero::onAfterInitialise /core/plugins/system/hubzero/hubzero.php:46
  • onAfterInitialise Method plgSystemXFeed::onAfterInitialise /core/plugins/system/xfeed/xfeed.php:46
  • onAfterInitialise Method plgSystemSupergroup::onAfterInitialise /core/plugins/system/supergroup/supergroup.php:138
  • onAfterRoute Method plgSystemJquery::onAfterRoute /core/plugins/system/jquery/jquery.php:46
  • onAfterRoute Method plgSystemSpamjail::onAfterRoute /core/plugins/system/spamjail/spamjail.php:46
  • onAfterRoute Method plgSystemIncomplete::onAfterRoute /core/plugins/system/incomplete/incomplete.php:46
  • onAfterRoute Method plgSystemUnconfirmed::onAfterRoute /core/plugins/system/unconfirmed/unconfirmed.php:46
  • onAfterRoute Method plgSystemUnapproved::onAfterRoute /core/plugins/system/unapproved/unapproved.php:46
  • onAfterRoute Method plgSystemPassword::onAfterRoute /core/plugins/system/password/password.php:46
  • onAfterDispatch Method plgSystemDebug::onAfterDispatch /core/plugins/system/debug/debug.php:87
  • onAfterRender Method plgSystemSef::onAfterRender /core/plugins/system/sef/sef.php:45