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Troubleshoot

There are two common reasons why you may not be able to view an application.

  • The tool is internally misconfigured. If you can look at your personalized dashboard page and see that the tool you just started does not appear in the list of running sessions, it exited before it could be viewed. You should report this as a problem.
  • The Java interpreter won't start or is misconfigured. If you've been able to view applications in previous times with the same browser, usually you can solve this problem by restarting your browser. Make sure that all instances of the browser (e.g. multiple windows) are stopped in order to properly stop and restart the Java environment. If this fails to make tool sessions viewable, consult the Java page for more platform-specific hints.

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Debug Console

Close16 MBRequestSessionTimelineDatabase35Events18
$_GET
Array( ) Array(

)
$_POST
Array( ) Array(

)
$_COOKIE
Array( ) Array(

)
$_SERVER
Array( USER => apache, HOME => /var/www, FCGI_ROLE => RESPONDER, REDIRECT_SCRIPT_URL => /... Array(
USER => apache,
HOME => /var/www,
FCGI_ROLE => RESPONDER,
REDIRECT_SCRIPT_URL => /kb/tools/troubleshoot,
REDIRECT_SCRIPT_URI => https://ecologyplus.esa.org/kb/tools/troubleshoot,
REDIRECT_HTTPS => on,
REDIRECT_SSL_TLS_SNI => ecologyplus.esa.org,
REDIRECT_STATUS => 200,
SCRIPT_URL => /kb/tools/troubleshoot,
SCRIPT_URI => https://ecologyplus.esa.org/kb/tools/troubleshoot,
HTTPS => on,
SSL_TLS_SNI => ecologyplus.esa.org,
HTTP_USER_AGENT => CCBot/2.0 (https://commoncrawl.org/faq/),
HTTP_ACCEPT => text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8,
HTTP_ACCEPT_LANGUAGE => en-US,en;q=0.5,
HTTP_IF_MODIFIED_SINCE => Sun, 23 Feb 2020 18:57:03 GMT,
HTTP_ACCEPT_ENCODING => br,gzip,
HTTP_HOST => ecologyplus.esa.org,
HTTP_CONNECTION => Keep-Alive,
PATH => /sbin:/usr/sbin:/bin:/usr/bin,
SERVER_SIGNATURE => ,
SERVER_SOFTWARE => Apache/2.2.15 (Red Hat),
SERVER_NAME => ecologyplus.esa.org,
SERVER_ADDR => 10.111.213.60,
SERVER_PORT => 443,
REMOTE_ADDR => 18.232.188.89,
DOCUMENT_ROOT => /var/www/ecologyplus,
SERVER_ADMIN => root@localhost,
SCRIPT_FILENAME => /var/www/ecologyplus/index.php,
REMOTE_PORT => 55006,
REDIRECT_URL => /kb/tools/troubleshoot,
GATEWAY_INTERFACE => CGI/1.1,
SERVER_PROTOCOL => HTTP/1.1,
REQUEST_METHOD => GET,
QUERY_STRING => ,
REQUEST_URI => /kb/tools/troubleshoot,
SCRIPT_NAME => /index.php,
PHP_SELF => /index.php,
REQUEST_TIME_FLOAT => 1594264108.9434,
REQUEST_TIME => 1594264108
)
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tracker.ssid 12fb2895a19a568408de302df8ae9a34
tracker.rsid 12fb2895a19a568408de302df8ae9a34
session.token 8e2675337520ccc01b2b8825546dc90c
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  • site 0.173 seconds (+0.065); 11.50 MB (+2.500) - afterRoute
  • site 0.297 seconds (+0.124); 13.50 MB (+2.000) - afterDispatch
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  • site 0.366 seconds (+0.000); 15.25 MB (0.000) - beforeRenderModule mod_reportproblems (Trouble Report)
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  • site 0.396 seconds (+0.005); 16.25 MB (0.000) - onAfterRender
  • site 0.399 seconds (+0.003); 16.25 MB (0.000) - sessionStore
16 MB

35 Queries Logged: 0.037672519683838 seconds

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  2. DELETE
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      WHERE `session_id` = 'de03b9f5fd44a40947b416144af66443'
  3. SELECT data
      FROM `jos_session`
      WHERE `session_id` = '12fb2895a19a568408de302df8ae9a34'
  4. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_languages'
  5. SELECT session_id
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      LIMIT 1
  6. INSERT INTO `jos_session` (`session_id`,`client_id`,`time`,`ip`)
      VALUES ('12fb2895a19a568408de302df8ae9a34','0','1594264109','18.232.188.89')
  7. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
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      LEFT JOIN jos_usergroups AS b
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      WHERE `a`.`id` = '1'
  9. SELECT *
      FROM `jos_viewlevels`
  10. SELECT folder AS type,element AS name,protected,params
      FROM `jos_extensions`
      WHERE `enabled` >= '1'
      AND `type` = 'plugin'
      AND `state` >= '0'
      AND `access` IN ('1','1','4')
      ORDER BY `ordering` ASC
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      FROM `jos_menu` AS `m`
      LEFT JOIN jos_extensions AS e
      ON e.extension_id = m.component_id
      WHERE `m`.`published` = '1'
      AND `m`.`parent_id` > '0'
      AND `m`.`client_id` = '0'
      ORDER BY `m`.`lft` ASC
  12. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_kb'
  13. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_tags'
  14. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_categories'
  15. SELECT *
      FROM `jos_categories`
      WHERE `jos_categories`.`extension` = 'com_kb'
      AND `jos_categories`.`alias` = 'tools'
  16. SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
      FROM `jos_template_styles`
      INNER JOIN jos_extensions
      ON jos_extensions.element = jos_template_styles.template
      WHERE `jos_template_styles`.`client_id` = '0'
      AND `jos_extensions`.`enabled` = '1'
      AND `jos_extensions`.`type` = 'template'
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      ORDER BY `home` DESC
  17. SELECT *
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  18. SELECT *
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      WHERE `jos_categories`.`id` = '23'
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      INNER JOIN jos_tags_object
      ON jos_tags_object.tagid = jos_tags.id
      WHERE `jos_tags_object`.`tbl` = 'kb'
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      AND `jos_tags`.`admin` = '0'
      GROUP BY jos_tags.id
  20. SELECT category,count(*) AS articles
      FROM `jos_kb_articles`
      WHERE `jos_kb_articles`.`state` = '1'
      AND `jos_kb_articles`.`access` IN ('1','1','4')
      GROUP BY category
  21. SELECT *
      FROM `jos_categories`
      WHERE `jos_categories`.`extension` = 'com_kb'
      AND `jos_categories`.`published` = '1'
      AND `jos_categories`.`access` IN ('1','1','4')
      AND `jos_categories`.`parent_id` = '1'
      ORDER BY `title` ASC
  22. SELECT *
      FROM `jos_categories`
      WHERE `jos_categories`.`parent_id` = '23'
  23. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_search'
  24. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_users'
  25. SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
      FROM `jos_modules` AS `m`
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN jos_extensions AS e
      ON e.element = m.module
      AND e.client_id = m.client_id
      WHERE `m`.`published` = '1'
      AND `e`.`enabled` = '1'
      AND (`m`.`publish_up` = '0000-00-00 00:00:00' OR `m`.`publish_up` <= '2020-07-09 03:08:29' )
      AND (`m`.`publish_down` = '0000-00-00 00:00:00' OR `m`.`publish_down` >= '2020-07-09 03:08:29' )
      AND `m`.`access` IN ('1','1','4')
      AND `m`.`client_id` = '0'
      AND (`mm`.`menuid` = '82' OR `mm`.`menuid` <= '0' )
      ORDER BY `m`.`position` ASC,`m`.`ordering` ASC
  26. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_support'
  27. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_aggregator'
  28. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_applications'
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  30. SELECT *
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      WHERE `jos_applications`.`created_by` = '0'
      AND `jos_applications`.`state` != '2'
      LIMIT 1
  31. SELECT DISTINCT jos_aggregator_posts.*
      FROM `jos_aggregator_posts`
      WHERE `jos_aggregator_posts`.`state` = '1'
      AND `jos_aggregator_posts`.`access` IN ('1','1','4')
      ORDER BY `jos_aggregator_posts`.`created` DESC
      LIMIT 5
  32. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_content'
  33. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_answers'
  34. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_wishlist'
  35. UPDATE `jos_session`
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      WHERE `session_id` = '12fb2895a19a568408de302df8ae9a34'
  • onAfterInitialise Method plgSystemP3p::onAfterInitialise /core/plugins/system/p3p/p3p.php:45
  • onAfterInitialise Method plgSystemRemember::onAfterInitialise /core/plugins/system/remember/remember.php:44
  • onAfterInitialise Method plgSystemHubzero::onAfterInitialise /core/plugins/system/hubzero/hubzero.php:46
  • onAfterInitialise Method plgSystemXFeed::onAfterInitialise /core/plugins/system/xfeed/xfeed.php:46
  • onAfterInitialise Method plgSystemSupergroup::onAfterInitialise /core/plugins/system/supergroup/supergroup.php:138
  • onAfterRoute Method plgSystemJquery::onAfterRoute /core/plugins/system/jquery/jquery.php:46
  • onAfterRoute Method plgSystemSpamjail::onAfterRoute /core/plugins/system/spamjail/spamjail.php:46
  • onAfterRoute Method plgSystemIncomplete::onAfterRoute /core/plugins/system/incomplete/incomplete.php:46
  • onAfterRoute Method plgSystemUnconfirmed::onAfterRoute /core/plugins/system/unconfirmed/unconfirmed.php:46
  • onAfterRoute Method plgSystemUnapproved::onAfterRoute /core/plugins/system/unapproved/unapproved.php:46
  • onAfterRoute Method plgSystemPassword::onAfterRoute /core/plugins/system/password/password.php:46
  • onContentPrepare Method plgContentEmailcloak::onContentPrepare /core/plugins/content/emailcloak/emailcloak.php:49
  • onContentPrepare Method plgContentPagebreak::onContentPrepare /core/plugins/content/pagebreak/pagebreak.php:59
  • onContentPrepare Method plgContentXhubtags::onContentPrepare /core/plugins/content/xhubtags/xhubtags.php:50
  • onContentPrepare Method plgContentFormatwiki::onContentPrepare /core/plugins/content/formatwiki/formatwiki.php:88
  • onContentPrepare Method plgContentFormathtml::onContentPrepare /core/plugins/content/formathtml/formathtml.php:130
  • onAfterDispatch Method plgSystemDebug::onAfterDispatch /core/plugins/system/debug/debug.php:87
  • onAfterRender Method plgSystemSef::onAfterRender /core/plugins/system/sef/sef.php:45